Avaya Experience Platform

Pricing & packages

Choose from Digital, Voice, or All-Media packages, or create your own unique solution.

Digital

CAD$35

user/month

Deliver a consistent digital experience for every customer.

Unlimited email, web chat, text messaging*
Bring your own digital channel
AI-powered self-service automation
Intelligent routing
Conversational AI
Customer journey intelligence
Customizable employee and supervisor desktop
Avaya desktop embedded in your CRM
Back office integrations
Visual workflow orchestration
Bring your own chatbot
Powerful reporting and analytics

* Additional charges may apply based on usage

Voice

CAD$69

user/month

Give customers the voice experience they expect—and more.

Inbound voice
Preview outbound dialing
AI-powered self-service automation
Intelligent routing
Conversational AI
Voice recording
Customer journey intelligence
Customizable employee and supervisor desktop
Avaya desktop embedded in your CRM
Back office integrations
Visual workflow orchestration
Bring your own voice bot
Powerful reporting and analytics

Most Popular

All Media

As low as

CAD$99

user/month

Connect all customer touchpoints; maximize employee and operational performance

All Digital capabilities
All Voice capabilities
Blended media—simultaneously serve voice and digital inquiries
Workforce Engagement—drive employee performance and enhance compliance

Create your own

Let us create a solution that meets your unique business needs.

Tell us what you need

Bots
Knowledge Management
Text Analytics
Biometrics and Security
Gamification
Communications Platform as a Service
Vertical Solutions

Pricing shown is based on 200-399 named users over a three-year term. Please contact Avaya Sales for concurrent user pricing.

What customers are saying

Check out Avaya Experience Platform ratings from independent review site TrustRadius.

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