Avaya Experience Platform
Explore all the ways you can approach creating effortless experiences in your business. See what the analysts are saying, read the latest research, understand the technology possibilities.
We increasingly view business success as aligned with the caliber of experiences offered. Here, Ventana VP and Research Director Keith Dawson talks about how organizations can bring together great customer, user, and employee experiences.
Read the InterviewCan your employees wow every customer? Our research shows how enterprises view Total Experience. Our great resources help strengthen your knowledge. And a self-assessment will reveal how your business compares.
Research resultsResources & quizSee how you can create better experiences for both customers and staff. Read the stories of different businesses solving their customer service challenges using AXP Public Cloud. We explore AI-powered solutions for integrated desktops and virtual assistants, in-the-moment data retrieval, real-time reporting, and an empowered workforce.
Gartner explores why and how to elevate digital experiences across your entire organization. When you crush silos to interweave user experience and multiexperience, then apply them to both your customer and employee experiences, you achieve a total experience.
Financial technology and payment company, Global Payments, focuses on customer experiences with Avaya. Agents around the world answer calls asking, "How can we make your day better?"
Watch the videoConstellation Research zeros in on five key trends that are evolving the contact center into a strategic business asset—a hub of customer voice and intelligence that's powering the experience enterprise forward with durable, profitable customer relationships.
Download the reportAnalysts cover the most important “must haves” in any modern contact center, how to choose the right vendor, and why a hybrid contact center approach could be the right decision for your business.
Access the white paperBring your customer experience forward with new digital services that connect every channel, serve every device, and make both your teams and customers feel empowered. We can show you how.
Read the eBook
Infographic
Companies are making huge strides with customer experience
See the latest on key technology and operational changes at play in CX projects, in this infographic from industry analysts...