Avaya Enterprise Cloud
Entirely dedicated to your organization.
Endless possibilities for your enterprise.
Avaya Experience Platform Private Cloud (formerly Avaya Enterprise Cloud, contact center bundles) enables organizations to reshape Customer Experiences through intelligent contact center capabilities enabling organizations to deliver delightful experiences, respond effectively to customer needs, and nurture loyalty. Running on a dedicated instance of Microsoft Azure, organizations can innovate at their own pace to drive and accelerate positive business outcomes.
Transition to the cloud on your terms.
Avaya provides the path to Cloud that your business needs—one with great ROI, the latest innovations, and minimal disruption. Our seamless approach combines on-premises and cloud solutions to deliver your perfect set of contact center capabilities.
Unified communications in Avaya Enterprise Cloud.
Your large workforce connected effortlessly and safely.
- Cloud-based telephony and call control
- Voicemail and instant messaging
- Team engagement and conferencing
- Mobility features and emergency calling
Reshape your customer and employee experiences.
Your intelligent contact center delivered seamlessly.
- Features designed for a large-volume call center
- Automatic call distribution and voice call reporting
- Intelligent skills-based routing and queuing
- Modern unified WebRTC desktop
- Native AI noise removal
- Microsoft Teams contact center direct routing certified
Avaya Government Cloud.
This U.S. government-focused cloud communication solution delivers FedRAMP-compliant collaboration and customer service solutions. Avaya hosts your dedicated cloud instance in U.S.-based geo-redundant data centers managed by U.S. citizens and provides infrastructure, software, ongoing management, and technology updates.
Let our ACES expert staff help you innovate.
The Avaya Customer Experience Services professional services team uses a meticulous process of analysis, design, and implementation to help you achieve new cloud-based customer experiences while maintaining operational continuity.
Learn more about Avaya Enterprise Cloud
White Paper
Modern enterprise Cloud will power the future of work in government organizations
Learn about cloud solutions to help government organizations address changing regulatory mandates, employee work styles, and the...
