Avaya Experience Platform On–Prem
Enabling call center agents to deliver a great experience.
Add exceptional services that lead to deeper loyalty.
With Avaya Experience Platform On-Prem (formerly Avaya Call Center Elite), you run a full-featured call center that handles inbound and outbound contacts, all manageable with real-time and historical reporting insights. And now you can enhance employee and customer experiences, driving higher satisfaction and loyalty, by adding Avaya innovations to your contact center. All without disrupting your current operations.
Make it easier for employees to do their jobs.
Enable a work-from-anywhere contact center.
Keep pace with trends and run a contact center that’s fully remote or a blend of in-the-office and at-home staff. Cloud agents and teams can work from anywhere, with consistent capabilities.
Connect your knowledge workers.
A voice/video app connects agents with your experts outside the contact center who can meet directly with customers as needed. This collaboration solution works on any device, in any location, and includes calling, contacts, logs, IM, and calendar integration.
Empower your entire contact center team.
- Use enterprise call recording, tagging, and archiving to increase compliance and liability protection.
- Surface actionable intelligence for thousands of unstructured recorded calls.
- Coach employees with automated quality management.
- Simplify hiring, forecasting, and scheduling.
- Optimize staffing while minimizing overtime.
Develop business process integrations for your contact center.
- Integrate business and communications apps from cloud to cloud or from on-premises to cloud.
- Efficiently develop and integrate applications for business solutions by leveraging Web Services interfaces, SDKs, and REST APIs.
- Access call processing, media, and administrative capabilities via enhanced telephony APIs, protocols, web services, and REST APIs.
Deploy, manage, expand—you have options.
Upgrade now
Keep software current to maximize performance.
- Talk with your Avaya account manager about the best path forward for your business.
- Read Why Move to the Current Release to review the advantages.
Cloud your way
Modernize your customer experience:
- With AXP Private transition your on premises to a secure and dedicated instance on Microsoft Azure.
- Add cloud-based AXP Public capabilities to let customers connect how they want and give employees all the tools to meet customers’ needs.
At your service
Stay up to date and running smoothly with Avaya Managed Services:
- Work with a single point of contact for support.
- Reduce the risk of outages with proactive problem prevention, rapid resolution, and continual optimization.
- Reduce IT workloads and accelerate deployments.
Innovate without disruption.
Modernize your customer experience. With Avaya, maintain your existing call center while incorporating new cloud capabilities.