Contact center automation improves customer and employee experiences |
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Avaya Experience Platform
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Explore all the ways you can approach creating effortless experiences in your business. See what the analysts are saying, read the latest research, understand the technology possibilities.
A day in the life of your contact center...
See how you can create better experiences for both customers and staff. Read the stories of different businesses solving their customer service challenges using AXP Public Cloud. We explore AI-powered solutions for integrated desktops and virtual assistants, in-the-moment data retrieval, real-time reporting, and an empowered workforce.
Intelligent contact center awards from Aragon Research Globe.
Conversational AI in the intelligent contact center, 2023
This report analyzes major providers in the market on their Conversational AI capabilities and future trends. Conversational AI in the contact center is a must for any organization looking to live up to customers' new—and high—engagement expectations.
Intelligent contact center, 2022
For the fourth straight year, Avaya leads in the Aragon Research Globe for Intelligent Contact Centers. Avaya Experience Platform uses automation and intelligence to drive a better experience for both customers and the employees who serve them. Avaya has one of the largest contact centers installation bases, offering private, public, and hybrid cloud.
Learn how to drive better experiences now.
Global Payments strives to make every customer's experience the best
Financial technology and payment company, Global Payments, focuses on customer experiences with Avaya. Agents around the world answer calls asking, "How can we make your day better?"
Watch the videoConnect experiences from employees to customers
Constellation Research zeros in on five key trends that are evolving the contact center into a strategic business asset—a hub of customer voice and intelligence that's powering the experience enterprise forward with durable, profitable customer relationships.
Download the reportCustomer experience is fluid, your contact center strategy should be too
Analysts cover the most important “must haves” in any modern contact center, how to choose the right vendor, and why a hybrid contact center approach could be the right decision for your business.
Access the white paperWhat every business needs to consider for amazing customer service
Bring your customer experience forward with new digital services that connect every channel, serve every device, and make both your teams and customers feel empowered. We can show you how.
Read the eBookContact center automation improves customer and employee experiences.
Discover how automation and conversational intelligence improve the accuracy, personalization, and performance of your customer interactions. Plus, free your agents to provide more of the higher-value, complex assistance only they can deliver.
Better employee & customer experiences:
Infographic
Companies are making huge strides with customer experience
See the latest on key technology and operational changes at play in CX projects, in this infographic from industry analysts...
Blog
How Avaya Experience Platform accelerates exceptional customer experiences
When it comes to customer service, the experience has overtaken product and price as a driver for almost every decision we make.
Fact Sheet
Deliver an Effortless Customer Experience
With our always on contact center, give customers great service on any channel or device.
