Wow your customers—without fracturing day-to-day operations.
To engage with customers across more touchpoints, you need to innovate. The cloud can deliver what you need, but maybe you aren’t ready for a full-cloud solution. Avaya’s hybrid cloud options let you move at your pace. Start by just adding cloud capabilities to your on-premises platform. Or take a faster path to the cloud with an environment that’s built just for you.
Deliver an enriched customer experience by adding a cloud-based solution to what you already have—like Avaya Aura Platform. No need to rip and replace.
Layer on innovations of the Avaya Experience Platform. Let customers connect how they want. Give employees all the tools to meet customers’ needs.
First, transition your current on-premises platform to Avaya Enterprise Cloud. You keep the familiar Avaya solution you have now—such as Avaya Aura Platform and Avaya Call Center Elite— just in a dedicated instance on Microsoft Azure, the market-leading cloud that delivers savings, scalability, and security. There’s no disruption for customers and no training needed for employees.
Next, easily modernize your customer experience by adding Avaya Experience Platform capabilities.
Maximize contact center performance and connect to customers wherever they are. Define seamless experiences across channels including voice, video, chat, messaging, and more.
Avaya Experience PlatformThe Avaya platform you know, running in a secure, flexible cloud just for you. Expand contact center and unified communications as needed to expand your capabilities.
Avaya Enterprise CloudVentana on migration to the hybrid cloud
Not everyone is ready to leave behind an on-premises solution—for example, 39% say they prefer on-premises analytics and data deployment. But transforming customer experiences will likely require some cloud innovation. In this research, Ventana looks at hybrid cloud as a balanced approach that lets you improve experiences while still running your current solutions.
Let us help keep you up-to-date and running smoothly on the back end, so you can focus on pushing your business forward.
